What is the max weight this scale can weigh?
How do I change the scale to weigh in kgs or lbs?
Is there a minimum age limit to use this smart scale?
Why is my fat percentage measurement data different from data from other scales?
Therefore no instrument can give absolutely correct results. This product is intended for home use.
Pi.Fit and other household body fat scale manufacturers mostly use BIA measurement methods. It is common for scales with only foot sensors to underestimate body fat in users with a lot of body fat and to overstate the % in lean people such as athletes.
Results may also be different due to different algorithms, therefore, it is suggested that users not fret over differences of absolute values measured by different instruments and equipment, but should pay more attention to relative changes in the values measured by the same equipment over a long period.
We suggest that a user try to use the same assessment system for long-term monitoring and control / measurement of fat percentage. Long-term change can be assessed to obtain a person’s health trend. We believe that tracking this change is more meaningful than the absolute value of a single measurement.
Is it safe to use this smart scale while pregnant?
I have a pacemaker / internal medical device, is it safe to use this scale?
Can I use this scale in a steam room?
Why won't my scale turn on?
What kind of batteries do I need for the scale?
4 x AAA alkaline batteries. Do not mix batteries. Rechargeable batteries may not work as voltage differs compared to disposible types.
What surface can I operate my smart scale on?
Is the scale waterpoof?
When not in use, store the device in a dry environment and protect it against extremes of moisture, heat, dust and direct sunlight. Do not use the device if it is damaged in any way. The use of a damaged unit may cause injury, improper results, or harm to the users.
How do I calibrate the scale?
My Bluetooth symbol is not showing up on the scale?
Does the scale have a warranty?
Why am I weighing so little on the scale?
You might be weighing on a carpet and that will cause such an issue.
Please make sure you are weighing yourself on the correct type of surface such as tiles or woodern floor.
Where can I download the Smart Scale App?
Why won't my phone connect to my scale?
1. Check your bluetooth is turned on and that you have allowed access to your location.
2. Press down to wake the scale.
3. Is someone else connecting to the same scale?
4. If you have more than one scale in the same room, press to wake the scale you would like to connect to.
How do I change the scale to weigh in kgs or lbs?
Can I connect to my scale over wifi?
Why does it only record my weight? My body data was not stored.
Why would the sum be more than 100% when stats are added together?
Our body fat scale is used to measure contents of fat tissue, muscle tissue, water, bone and other major tissues in the human body. Because various tissues contain considerable proportion of water, the sum would be more than 100% when measurement results are added.
How do I sync my body measurements to my Smartphone's built in Health App?
Why are my body stats different to the scale at the gym?
The App is there to be used as a point of reference. Body measurements will change as you follow your health and fitness routine. By checking your measurements regularly you are able to track your progress over time.
Method for decreasing errors of fat and water percentage:
Fat percentage obtained by using BIA measurement is closely related to the following parameters: body impedance coefficient/height/weight/age/gender. Therefore, changes in any of these parameters can cause change of fat percentage.
i. The user is required to enter correct height/gender/age. If this data is incorrect, accurate body fat percentage cannot be obtained.
ii. Bare feet are necessary
iii. In order to ensure that the user obtains the standard model body impedance coefficient, the user is required to follow the correct standing posture for measurement.
iv. In order to obtain correct body impedance coefficient at the time of measurement, please place both feet over the metal electrodes and keep still until the end of the measurement process. The entire measurement process will take around 20 seconds.
b. We suggest performing measurements at the same time and under the same conditions every day. The body’s daily weight varies with changes in eating and drinking and can vary between 0.5~2KG.
How do I add another user?
How do I set a weight goal?
How do I change my date of birth, height, name or password?
How can I change the Theme colour?
Click on the Gear icon on the top right
Select Theme and choose the colour that best suits your mood.
Can I turn off the weighing complete sound?
What Health Kits are supported?
Select “My Account” then select the Gear Icon on the top right, you will see both these options. Select your choice and follow the instructions.
How do I set a weighing reminder?
How to add another user in my account?
What platform is supported?
Android Smart Phones (Google Play Store)
Can I see how my friends are doing?
What watches do these bands fit?
Apple Series 1-4. Both 38mm (40mm) 42mm (44mm) watches
What material are they made of?
They are manufactured from high quality nyloon fabric
How do they hold their size?
The band have velcro pads that stick and hold the admired size.
Can I watch them?
They are designed for sport so these bands are fast drying.
What watch Watch Brands are the PiFit band compatible with?
Only Apple wateches for now. Please inbox us if you wish for us to stock other brands.
What is the user perameters?
Age Range: 10-80 years of age
Max 396lbs (min 4.5lbs)
Body measurment range
Water : 10-80% Graduation:0.1%
Muscle : 20-80%,Graduation:0.1%
Bone : approx. 0.1-10kg, Graduation:0.1kg
Basal metabolic rate :100-9999kcal/5kcal
Measurement value Maximum error range
50KG <x≤ 100KG ±0.3KG
x≤ 180KG ± 0.4KG
Refund / Return policy
a. Any refund / return claims against the company in respect of defective workmanship or for any other cause must be made in writing and lodged with the company within seven days of delivery. If claims are not lodged within this time period, such claims will lapse and become unenforceable except to the extend that claim may be against the company in terms of the company’s standard guarantee. Any refund / return claims for equipment must have the goods returned in their original packaging, manuals and all stickers on them. If the goods have been modified to suit your application the claim will be null and void and will not be replaced under the warrantee.
b. The company shall be entitled to inspect those goods which are alleged to be defective and may as its sole discretion, decide to repair or replace the goods which are accepted by the company as being defective and for which it accepts liability.
c. The company shall not be liable for any inconvenience, loss, damage, or injury caused whether actual or consequential, by any defect, whether patent or latent, in or which may arise from the use of the goods or equipment.
d. Items such as batteries, glass or overloaded loadcells do not fall under your warranty as this is seen as normal wear and tear and/or abuse. No water ingress or acts of God are covered by the warranty.
a. All scales and watch bands include free shipping
b. Return of scale or watch bands are sent for refund at senders cost. Please read refund policy above
c. Shipping to a Postnet: This can be areanges if specified in the check out during the check out procedure
Payment methods: Payfast, EFT, Debit / Credit Card or Zapper.
Pi.Fit Smart Scale
Your number. Know it. Own it. Improve it.